SHIPPING&DELIVERY

📦 Shipping Policy

We are committed to delivering your order as quickly and safely as possible.

All orders are processed and shipped with care to ensure your hair products arrive in perfect condition.

⏱ Order Processing Time

  • Processing time: 1–3 business days
  • Orders are prepared, quality-checked, and packed before shipping
  • Custom orders may require additional processing time

🚚 Shipping Time

Estimated delivery time after shipment:

  • 🇺🇸 United States: 3–7 business days
  • 🇬🇧 United Kingdom: 4–8 business days
  • 🇨🇦 Canada: 4–10 business days
  • 🇪🇺 Europe: 5–10 business days
  • 🌍 Other countries: 7–15 business days

📍 Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.

You can track your order in real time until it arrives at your door.

🌍 International Shipping

We ship worldwide to most countries.

If your country is supported at checkout, shipping is available to your location.

⚠️ Delays & Exceptions

While we aim for fast delivery, delays may occur due to:

  • Customs clearance
  • Holidays or peak seasons
  • Carrier delays

We appreciate your patience in such cases.

📦 Shipping Methods

We work with trusted international carriers such as:

  • DHL
  • FedEx
  • UPS
  • Local postal partners (depending on destination)

🧾 Order Changes & Address

  • Please ensure your shipping address is correct before placing an order
  • Address changes must be requested within 12 hours after purchase

💬 Need Help?

If you have any questions about your shipment, feel free to contact our customer support team.

📧 Email: cs@seluna.hair
⏱ Response time: 1 – 12 hours

 

1. ✔ “Fast Shipping Guarantee”

We prioritize fast and reliable delivery for all customers.

2. ✔ “Quality Check Before Shipping”

Every wig is inspected before shipment to ensure premium quality.

3. ✔ “Discreet Packaging”

All orders are shipped in plain, discreet packaging for privacy.