FAQ

1. What type of hair do you sell?

We specialize in 100% human hair wigs and bundles, including lace front wigs, closures, frontals, and extensions. All hair is carefully selected to ensure softness, durability, and a natural look.

2. Is your hair 100% human hair?

Yes. All of our products are made from 100% virgin human hair, meaning the hair has never been chemically processed and can be dyed, curled, and styled.

3. Can I dye or bleach the hair?

Yes, our human hair products can be dyed, bleached, and restyled. However, we recommend professional coloring to maintain hair quality and longevity.

4. How long does the hair last?

With proper care, our wigs and extensions can last:

  • 6–12 months+ for regular use
  • Longer if maintained gently and properly

5. How do I choose the right wig size?

Most wigs come in standard medium size (22–22.5 inches circumference) with adjustable straps and combs. We also offer customization for special size requests.

6. What is HD lace / transparent lace?

HD lace is an ultra-thin lace material that blends seamlessly with all skin tones, creating a more natural hairline and invisible look when installed properly.

7. How long does shipping take?

  • Processing time: 1–3 business days
  • Shipping time:
    • US: 3–7 business days
    • Europe: 5–10 business days
    • Other regions: 7–15 business days

8. Do you ship internationally?

Yes, we ship worldwide, including the US, UK, Canada, and most European countries.

9. Can I return or exchange my order?

Yes, we accept returns/exchanges under the following conditions:

  • Item is unused and in original condition
  • Return request made within 7 days of delivery
    (Customized or worn items are not refundable)

10. How do I take care of my wig?

We recommend:

  • Using sulfate-free shampoo
  • Air drying instead of heat drying
  • Storing on a wig stand when not in use
  • Detangling gently with wide-tooth comb

11. Can I wear the wig daily?

Yes, our wigs are designed for daily wear. However, proper maintenance is important to extend lifespan and keep the natural look.

12. Will the wig look natural?

Yes. When installed correctly, especially with lace front or HD lace, the wig can achieve a very natural scalp appearance.

13. Do you offer custom wigs?

Yes, we support customization including:

  • Hair density
  • Lace type
  • Cap size
  • Hair length and color

14. How do I track my order?

Once your order is shipped, you will receive a tracking number via email so you can monitor delivery status in real time.